Home and Away Trophy Update from EA!

[Jamiex66]

I emailed them the other day and just received this email back.


I have been informed of the trophy issue you are dealing with for FIFA 12. This is something the studio is aware of but we would like to gather some additional information over the issue. We believe the issue lies in the fact that the trophy progress is saved through your profile settings. Given that, if you quit the game without saving the profile settings (or going through an autosave) the progress on the trophy will be lost. Most likely, for most people reporting this issue, their profile settings were not saved at least once after winning in a certain stadium.

With that in mind could you try to earn the badge while making sure to save your profile settings after each win? I understand it may take a little bit to go through a match at each stadium, but most likely some of them did end up saving and you will get the trophy before going through all of them again. Either way though, let me know what happens and if you are finally able to earn it. I will then follow up with the studio over the issue.

If you have any questions or other concerns you would like to bring to my attention about the issue please feel free to let me know. Thanks for your time and I will look forward to hearing back!

[marcloos81]

So, ea says that we (3.000.000) users must win in each stadium again ( i did it 5 times now and i am not the only one, the are wrong. wy there is no one on this planet who have this trophy?

Are we all stupid or is ea lying.

[Jamiex66]

I particularly do not want to do it unless I know it will work, there is like 50+ stadiums! I respect you for trying so hard

[lct1709]

Originally Posted by Jamiex66

I emailed them the other day and just received this email back.


I have been informed of the trophy issue you are dealing with for FIFA 12. This is something the studio is aware of but we would like to gather some additional information over the issue. We believe the issue lies in the fact that the trophy progress is saved through your profile settings. Given that, if you quit the game without saving the profile settings (or going through an autosave) the progress on the trophy will be lost. Most likely, for most people reporting this issue, their profile settings were not saved at least once after winning in a certain stadium.

With that in mind could you try to earn the badge while making sure to save your profile settings after each win? I understand it may take a little bit to go through a match at each stadium, but most likely some of them did end up saving and you will get the trophy before going through all of them again. Either way though, let me know what happens and if you are finally able to earn it. I will then follow up with the studio over the issue.

If you have any questions or other concerns you would like to bring to my attention about the issue please feel free to let me know. Thanks for your time and I will look forward to hearing back!

Originally Posted by Kyle Cooper, World Wide Customer Experience, Executive and Customer Relations T: 512.583.6152

Thank you for contacting us regarding the trophy issue for FIFA 12 on Vita. This is something the studio is aware of but we would like to gather some additional information over the issue. We believe the issue lies in the fact that the trophy progress is saved through your profile settings. Given that, if you quit the game without saving the profile settings (or going through an autosave) the progress on the trophy will be lost. Most likely, for most people reporting this issue, their profile settings were not saved at least once after winning in a certain stadium.

With that in mind could you try to earn the trophy while making sure to save your profile settings after each win? I understand it may take a little bit to go through a match at each stadium, but most likely some of them did end up saving and you will get the trophy before going through all of them again. Either way though, let me know what happens and if you are finally able to earn it. I will then follow up with the studio over the issue.

If you have any questions or other concerns you would like to bring to my attention about the issue please feel free to let me know. Thanks for your time and I will look forward to hearing back!

you can email results to kcooper@ea.com

Looks like it a generic letter i received this today also

save manually after every win any takers>?? i'll might try later but if anyone tried this method and failed let me know plz

[marcloos81]

Originally Posted by lct1709

you can email results to kcooper@ea.com

Looks like it a generic letter i received this today also

save manually after every win any takers>?? i'll might try later but if anyone tried this method and failed let me know plz

Now, i have sent a e-mail to kcooper@ea.com, and he said to me that i must go to the ea site and chat about it.

But the can't help me. here is the live chat.


You are now ready to chat with Manisha.
Manisha:
Thanks for contacting EA Help! My name is Manisha how may I help

you:
Hello i have a question about ea sports fifa football for the psvita

you:
this is not on the list

Manisha:
Hello Marc.

you:
i want the home and away trophy i done it it 5 times now

you:
I won 5 times at every stadium but no trophy is unlocking, i tryed for more than 50+ hours

Manisha:
Apparently the issue that you have is game-play related. If I had the relevant information, I would have handled your query myself. To get your query addressed, I would suggest that you visit the game forum which is visited by the Developers who design these games and are game play experts.

If you have any other technical issues with your games like crashing, freezing or account/biiling, etc, please let me know. I'll do everything in my capacity to resolve your issue.

you:
i done that many times. mr cooper from ea sayd to me that i must chat about this

you:
is this the service off EA?
you:
there are more people who have the same problem i think more then 3.000.000 people

Manisha:
I wish I could help you with this, however we do not have the option to unlock the trophies or in game items from our end.

Manisha:
If it were possible, I would've definitely processed your request.

you:
i have buyd more then 30 ea games the last 5 years but this is not good

you:
ok thank you i hope in the future there comes a patch who fix it

you:
Maybe ea puts a new stadium at the dlc then it will unlock
Manisha:
I do understand, I hate to disappoint you, if it were possible to handle at my end, I would have done that for you straight away.

you:
Thank you very much for your help and advice. greetings marc

Manisha:
Is there anything else I may assist you with today?

you:
No thank you.

Manisha:
Thank you for contacting EA. I appreciate your time. Have a great day.

Manisha:
Take care Marc!!

Manisha:
If you need help with anything else, please feel free to contact us anytime!

Manisha:
Bye!

you:
bye!

This is the great srevice we got from EA (NOT)

[hunterrnl]

Originally Posted by Jamiex66

I emailed them the other day and just received this email back.


I have been informed of the trophy issue you are dealing with for FIFA 12. This is something the studio is aware of but we would like to gather some additional information over the issue. We believe the issue lies in the fact that the trophy progress is saved through your profile settings. Given that, if you quit the game without saving the profile settings (or going through an autosave) the progress on the trophy will be lost. Most likely, for most people reporting this issue, their profile settings were not saved at least once after winning in a certain stadium.

With that in mind could you try to earn the badge while making sure to save your profile settings after each win? I understand it may take a little bit to go through a match at each stadium, but most likely some of them did end up saving and you will get the trophy before going through all of them again. Either way though, let me know what happens and if you are finally able to earn it. I will then follow up with the studio over the issue.

If you have any questions or other concerns you would like to bring to my attention about the issue please feel free to let me know. Thanks for your time and I will look forward to hearing back!

Lol Fifa 12 and 1 more thing the game always save automatic , there is no option to turning it of.

[aliensNmycloset]

I'm thinking about renting this game. has anyone figured out this trophy issue yet? I would like to knock out the online (if it is possible) before the next fifa comes out. thx

[OlympiakosNYC]

Originally Posted by aliensNmycloset

I'm thinking about renting this game. has anyone figured out this trophy issue yet? I would like to knock out the online (if it is possible) before the next fifa comes out. thx

no one in the world has the trophy so its unattainable at the moment.

[sakulz]

i will not buy fifa 13 until they fix it, its like a protest!

[hunterrnl]

Originally Posted by aliensNmycloset

I'm thinking about renting this game. has anyone figured out this trophy issue yet? I would like to knock out the online (if it is possible) before the next fifa comes out. thx

>_> Are you even reading ?